O2 & Telefónica
Technology is amazing. It transforms how people communicate, have fun, play, explore, interact, work, shop, pay, share and learn.
At O2, we open up the possibilities of technology and what it can do to improve people's lives. Part of Telefónica, one of the world's most innovative communications companies, we're our customers' guide to the digital world. Which is why we're looking for more digital explorers.
So, are you ready to help our customers discover, understand and enjoy the best that technology can offer? The adventure starts here.
Our 450+ stylish stores are where we connect with our customers. The human face of a digital business, our retail teams love what they do, enthusing our customers with their knowledge of digital and creating a world of amazing experiences.
Exciting people with your passion for digital, you'll make emotional connections with our customers, taking them on a voyage of discovery and showing them how technology can add a whole new dimension to their lives. Our customers will trust you to surprise and delight them, as you provide the perfect digital products and services. And you'll never let them down, as you take the time to listen, understand and put smiles on their faces.
Someone who gets on well with everyone you meet, you'll make sure everybody who walks through the door instantly feels at home. Friendly, helpful and knowledgeable, you'll also be the kind of person who'll chip in to help the team and keep everything running like clockwork.
We believe that everyone can be more. So, we'll push you to realise your potential and be the best for yourself, your team and your customers. Your adventure will start with a three-day induction at our HQ in Slough. Here you'll be able to show us that you're a natural when it comes to customer care and the latest technology.
Starting salary £14,800 - £18,800 pro rata plus performance bonus.
Hours: 20 hrs
O2 & Telefónica
At O2 we think technology is amazing. We're the kind of people who get excited by new technology and can't wait to share it with our customers. It's this passion for opening up new possibilities and showing how technology can improve people's lives that keeps millions of customers coming back for more.
Part of Telefónica, one of the world's most innovative communications companies, we work closely with our customers to help them discover, understand and enjoy the best that technology can offer. Which is why we're looking for more digital champions.
So, are you ready to explore new ways to give our millions of customers more than ever before? The adventure starts here.
We've over 450+ stylish stores in the UK alone. And this is where we connect with our retail customers and deliver an amazing experience every time. Keeping everything fun and relaxed the way it should be, you'll look after everything to make sure your people love what they do and inspire our customers with their passion for technology. If you're an inspirational leader who'll enjoy spending time with our customers and showing them how technology can add a whole new dimension to their lives - make yourself at home.
You'll do more than run your store. You'll be the human face of a digital world, exciting our customers, bringing technology to life and making emotional connections based on trust. Going beyond in everything you do from budgets to visual merchandising, you'll help everyone in your team to be more. You'll also be adventurous to make sales soar and inspire our customers to look at their technology in a whole new way.
We believe that everyone can be more. So, we'll push you to realise your potential and be the best for yourself, your retail team and your customers. Your adventure will start with a three-day induction at our HQ in Slough. Here you'll be able to show us how you lead by example and can think small detail and big picture.
Order Analyst - Glasgow
£excellent + great benefits
Joining Vodafone is more than a job, what we do matters. We don't just carry minutes, texts and data - we carry people's lives. And that's a huge responsibility. If you think for a minute about the people you rely on?the likelihood is they rely on us.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what's it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.
Technology at Vodafone
Millions of people interact with Vodafone Technology every day without even realising it. Our products deliver many essential services that critical to the lives of many different people. We connect all sorts of businesses including banks, shops and the media to and critical services such as the emergency services. Our technology and network is the backbone to everything we deliver and without it we wouldn't have a business. That's why we're investing heavily in it and we need talented people to help us deliver the next wave of innovation.
A new opportunity has arisen in our Technology Enterprise Solutions division for an Order Analyst, In this busy role you will be responsible for delivering the best possible service experience that exceeds expectations throughout the order delivery cycle. This role owns the customer relationship for Service Delivery for designated customers, driving delivery across all internal TES teams to ensure orders are planned and provisioned in line with customer requirements. The role is required to manage the customer expectations at all times ensuring that any chances in order status are clearly understood and agreed to.
As an Order Analyst, your main responsibilities will involve proactively managing orders within the order pipeline through to completion. Orders will range from simple requests for equipment to more complex orders involving wayleave requests and organising street works so there will be a steep learning curve.
Your customer facing skills will be second to none as you ensure effective and timely communication is maintained with the customer throughout the order delivery process, identifying customer delivery issues during the provisioning cycle and resolving in a timely manner, escalating where required.
You will also be requested to provide work in progress (WIP) reports and host customer calls walking through the WIP where required.
As an Order Analyst, your skills and qualifications will ideally include excellent communication skills, enabling interactions to be managed in a confident, courteous and professional manner. A proven track record of dealing with customer enquiries and orders in a fast paced, customer service environment.
Where possible you would have good product, process and industry knowledge for telecoms products - although training will be provided.
The ability to work under pressure and deal with high volumes of requests with a keen eye for detail and quality will be essential.
We're committed to recruiting the best people, whatever their background. If you have a disability, learning difficulty, medical condition or any other individual need, we'd be happy to talk to you about making reasonable adjustments to our application and selection process that will enable you to be your best.
We're at our best when you're at yours. Power to you