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CRM Systems Administrator
Buckinghamshire
Data
2016-07-27
Description:

With a unique heritage in elite sport and business performance, Lane4 provides organisational development services across a range of industry sectors.

Context:

In 2015 Lane4 implemented Oracle CRM. We currently have c40 users and a wider systems stakeholder group of a further ~30 people. This is our first CRM implementation and as such the organisation is learning how we should incorporate the functionality and reporting that the system offers into our processes. Whilst our users now have basic knowledge of the system during 2016 we need to increase this and drive usage, data accuracy and build on the functionality to support our 2020 strategy.

Purpose:

Project Management and delivery of a variety of technical and non-technical workstreams as part of the Lane4's 2020 strategy plans, including delivery of the Oracle CRM Roadmap for 2016 as well as overseeing ongoing day to day maintenance of the system.

You will:

- Maintain and track progress against the CRM Project Plan / Roadmap ensuring on time, on budget delivery of all elements
- Work with teams across the business to capture requirements for all the elements of the CRM Roadmap and interpret them as required to be communicated to our 3rd party supplier e.g. new reporting requirements, implementation of automated tasks, piloting the Oracle App
- Liaise with the 3rd party supplier to configure and implement requirements to plan
- Design and deliver engagement, communication and training to all stakeholders to ensure that they understand their role and can use the system appropriately
- Provide input so that we can report progress regularly to the board or other forums
- Ensure data integrity and best practice through appropriate tracking, training, engagement and escalation as required
- Carry out maintenance tasks on the system to ensure that all data is current and meets business requirements
- Provide ad hoc support to all users, where necessary raising tickets with 3rd party supplier and ensuring satisfactory resolution for the end users

You will have:

- An in depth understanding of Oracle CRM and have implemented and supported the system in multiple organisations
- An excellent understanding of common industry standard business practices as related to sales and marketing functions.
- An ability to capture and articulate business requirements and translate these to technical requirements
- Excellent troubleshooting and problem solving skills.
- Ability to provide alternative options to solve business problems with the system or process.
- Understanding and ability to configure application functionality such as user roles and security, custom forms and fields, dashboards, reports, and saved searches in alignment with solution requirements
- Be able to demonstrate effective management of 3rd party CRM suppliers to get requirements configured and implemented
- A track record of successful project management and delivery of new requirements
- An ability to engage stakeholders at all levels
- An ability to design and deliver engaging training sessions
- Excellent Powerpoint, Excel & Word skills

To apply for this position please submit a CV (no more than 2 A4 sides) with a brief cover letter which explains why you think you make a good candidate - click the APPLY button.

Messaging Specialists
London
Data
2016-07-27
Description:

Change the way we communicate.

The Parliamentary Digital Service is transforming the way Parliament does digital. We're responsible for the entire digital strategy, including development of all parliamentary platforms from intranet services to a brand new website.

We're now looking for a Messaging Specialist to research and implement digital communications. You'll ensure we push forward fast to keep pace with the way people use technology, from instant messaging to video calls. It's a unique organisational setting which balances ambitions for openness and flexibility with the need for security.

You'll make an active difference to the way modern Parliament works, so you'll need experience of advising on IT solutions in a large-scale enterprise (1000+ users). Exposure to Cloud-enabled solutions such as Office 365 is vital, as well as experience of mobile device management and messaging protocols.

Your success as a Messaging Specialist depends on in-depth technical understanding alongside an ability to look at the broader organisational picture and communicate effectively with non-technical experts.

We're an open, transparent and collaborative team at the heart of Westminster. If you'd like to join us in developing a modern digital democracy, click the APPLY button.

Closing date: midnight, 31 July 2016.

Business Continuity and Disaster Recovery (BCDR) Planner
London
Data
2016-07-27
Description:

Ensure our new digital democracy is built on resilience.

The Parliamentary Digital Service is transforming the way Parliament does digital. We're responsible for the entire digital strategy, including development of all parliamentary platforms from intranet services to a brand new website.

Your BCDR expertise will drive plans that ensure the resilience of a range of technologies including networks, servers, storage and applications. Keeping pace with our fast-evolving technology, you'll research and write plans, and test them regularly. You'll also maintain risk registers to track and deal with areas of concern.

We're looking for a BCDR specialist with a background in technology and experience of operational risk analysis and management. You'll need a detailed understanding of infrastructure components such as networks, storage and middleware, as well as data centres and desktop systems.

Capable of managing and motivating both third-party suppliers and your own team, you'll be ready to build effective working relationships across the organisation. A systematic and analytical approach is essential, along with good planning and organisation skills.

We're an open, transparent and collaborative team at the heart of Westminster. If you'd like to join us in developing a modern digital democracy, click the APPLY button.

Closing date: midnight, 31 July 2016.

Virtual Platform Specialist
London
Data
2016-07-27
Description:

Help transform the services that drive a new digital democracy.

The Parliamentary Digital Service is transforming the way Parliament does digital. We're responsible for the entire digital strategy, including development of all parliamentary platforms from intranet services to a brand new website.

As a Virtual Platform Specialist you'll build your experience of Microsoft Azure as you help us carry out a critical migration from VMware. Join our forward-thinking team now and you can expect exposure across the whole project, from planning to integration to handover.

To play such an important role in the way modern Parliament works, you'll need sound experience of end-to-end service implementation, ideally for an enterprise with 1000+ users. A logical and methodical approach, coupled with a true passion for your subject, will ensure you shine.

Your expertise should include VMware, Hyper-V or other comparable virtualisation suites. Experience of Microsoft Azure is useful but not essential. An enthusiasm for acquiring new skills and knowledge will be key to your ongoing success.

We're an open, transparent and collaborative team at the heart of Westminster. If you'd like to join us in developing a modern digital democracy, click the APPLY button.

Closing date: midnight, 31 July 2016.

Enterprise Support Engineers
London
Data
2016-07-27
Description:

Build a new digital democracy as you build your expertise.

The Parliamentary Digital Service is transforming the way Parliament does digital. We're responsible for the entire digital strategy, including development of all parliamentary platforms from intranet services to a brand new website.

As an Enterprise Support Engineer you'll be the bridge between users and service providers. You'll deal with requests for support and resolve performance and failure issues by making system modifications, creating work-around enhancements, reconfiguring systems and training users.

This is an ideal development role for a systems engineer with an enthusiasm for problem-solving. Exposure to PowerShell (including script automation) in areas such as Active Directory and Microsoft server technologies would be helpful. However, proven technical aptitude and a willingness to progress are more important.

Skills such as good communication, teamwork and organisation will help you take full advantage of the opportunities on offer in this high-profile IT organisation that is pushing forward the boundaries of digital development.

We're an open, transparent and collaborative team at the heart of Westminster. If you'd like to join us in developing a modern digital democracy, click the APPLY button.

Closing date: midnight, 31 July 2016.

Enterprise Solutions Specialist
London
Data
2016-07-27
Description:

Develop the solutions that drive a new digital democracy.

The Parliamentary Digital Service is transforming the way Parliament does digital. We're responsible for the entire digital strategy, including development of all parliamentary platforms from intranet services to a brand new website.

As an Enterprise Solutions Specialist you'll support a large network at the heart of Parliament. That means keeping pace with our rapid technological progress by continuously developing automated solutions using PowerShell with Microsoft, Citrix and virtualisation.

Your challenges include improving the operational effectiveness and stability of the infrastructure, as well as resolving issues. The ability to respond effectively to fast-moving situations is essential to minimise disruption to this vital network.

To succeed you'll need experience of supporting a large-scale enterprise, including applications and server technologies. In-depth knowledge of areas such as Active Directory, virtualisation and Windows Server technologies is particularly important.

We're an open, transparent and collaborative team at the heart of Westminster. If you'd like to join us in developing a modern digital democracy, click the APPLY button.

Closing date: midnight, 31 July 2016.

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